2299bat is a trusted online betting and gaming platform in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy explains what information we collect when you use the 2299bat website or app, why we collect it, and how we use and protect it.
This policy has been developed in accordance with applicable laws in Bangladesh and international data protection standards. By using our platform, you are considered to have accepted the terms outlined in this privacy policy. Any changes to the policy will be updated on this page, and you will be notified separately for significant changes.
This privacy policy applies to all services, websites, and mobile applications operated by 2299bat.
2299bat collects various types of information — directly from you and automatically. Details are outlined below:
Information You Provide Directly
| Data Type | Example | Reason |
|---|---|---|
| Identity Information | Name, date of birth, national ID | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account Registration & Contact |
| Financial Information | BKash/Nagad number, transaction history | Deposit & Withdrawal Management |
| Account Information | Username, password (hashed) | Account Security |
| Verification Documents | NID copy, passport, selfie | Identity Verification (KYC) |
Automatically Collected Information
- IP address and device type (mobile, tablet, PC).
- Browser type, operating system, and language settings.
- Login timestamps, page visit history, and session data.
- Browsing behavior collected via cookies and tracking pixels.
- Logs of gaming and betting activity.
We never directly store your password, credit card number, or other sensitive financial information. Passwords are always kept in an encrypted hash format.
2299bat uses your data only for specific, legitimate purposes. We never collect or use information unnecessarily. The key purposes for which we use your data are outlined below:
- Account Management: Your information is used for registration, login, identity verification, and account security.
- Financial Transactions: Financial information is required for deposits, withdrawals, and payment verification.
- Customer Support: Your contact information is used to resolve issues and provide support.
- Fraud Prevention: Data is analyzed to detect suspicious activity and keep the platform secure.
- Legal Obligation: Your data is used to meet regulatory compliance requirements.
- Service Improvement: Usage patterns are analyzed to improve the platform experience.
- Promotions & Offers: Your data may be used to send you relevant bonuses and promotions based on your preferences (only with your consent).
You can opt out of promotional messages at any time. This will not affect your access to our core services.
2299bat never sells your personal data to third parties. However, limited information may be shared in certain circumstances:
Service Provider Partners
We work with trusted third parties for payment processing, identity verification, and technical support. These partners receive only the data necessary to provide their specific services and are bound by our privacy standards.
Legal Requirements
We may be required to share data in response to court orders, government agency requests, or other legal obligations. In such cases, we only provide the minimum information strictly necessary.
- Data may be shared as required by Anti-Money Laundering (AML) regulations.
- Law enforcement agencies are assisted in fraud investigations.
- Limited data transfer may occur in the event of a business merger or acquisition.
2299bat never sells or transfers your data to third parties for advertising or marketing purposes.
2299bat uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help enhance your experience.
Cookie Type
- Essential Cookies: Required for login sessions and security. These cannot be disabled.
- Functional Cookies: Used to remember your language preference and settings.
- Analytics Cookies: Used to understand how the site is being used.
- Marketing Cookies: To show you relevant offers — you can turn these off at any time.
You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some features on the site.
2299bat follows industry-standard technologies and practices to protect your data. Our security measures include:
- All data transmission is secured with 256-bit SSL/TLS encryption.
- Sensitive data stored in the database is kept under AES-256 encryption.
- Firewalls and intrusion detection systems are active to prevent unauthorized server access.
- Regular security audits and penetration testing are conducted.
- Two-factor authentication (2FA) is available to secure your account.
- Staff access to data is restricted and logged.
- Physical security at our data center is maintained around the clock, 24 hours a day.
In the event of a cyberattack that compromises data, we will notify the affected users within 72 hours and take all necessary steps.
You have several important rights regarding your data at 2299bat. We respect and uphold each of these rights:
To exercise these rights support@2299bat.app. We will respond to your request within 30 days. In certain cases, legal obligations may prevent complete deletion of data — if so, we will explain the reason.
2299bat does not retain data longer than necessary. Our data retention policy is as follows:
| Data Type | Retention Period |
|---|---|
| Account Data (Active) | For the duration of active account |
| Financial Transaction Records | 5 years after the last transaction |
| KYC Documents | 5 years after account closure |
| Customer Service Contact | 2 years after the conversation ends |
| Marketing Preferences | Immediately upon opt-out |
| Inactive Account Data | 3 Years After Last Login |
Legal or regulatory requirements may necessitate retaining data beyond the periods stated above. In such cases, only the minimum necessary data is kept.
2299bat strictly does not provide services to anyone under 18. Our platform is exclusively for adults. Age verification is mandatory during the registration process.
If we discover that a minor's data has been collected inadvertently, it will be deleted immediately and the associated account will be closed. If a parent or guardian has any concerns about this, support@2299bat.appplease contact us.
We never knowingly collect personal information from anyone under 18. If you're a parent or guardian and suspect your child has registered, please contact us immediately.
2299bat reserves the right to update this privacy policy as needed. For significant changes, we will post a notification on the platform and inform you via your registered email. The date of the latest update will always be shown at the top of the policy.
Continued use of the platform after any changes will be considered acceptance of the updated policy. For any privacy-related questions or concerns, please get in touch with us:
- Email: support@2299bat.app
- Support: 24/7 Bangla Support Team
- Response Time: Usually within 72 hours
The latest privacy policy will always be available on this page. We recommend checking this page regularly.